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  • Uncategorized Archives - Irish Formations
    is possible To apply for taxes you need a PPSN Personal Public Service Number from the Department of Social Protection The PPSN is a unique identifier number which is required in transactions with public bodies like the Revenue Office People who were born in Ireland after 1971 or started work in Ireland after 1979 were automatically assigned a PPSN As a foreign citizen you have to apply for a PPSN If you are seeking assistance in applying for a PPSN or want to talk to an accountant to sort out your Tax issues we can provide you with a Certified Public Accountant Please feel free to contact us Click here for more information regarding Tax Registration by Irish Formations or again feel free to contact us Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Business Tips Tricks FAQ s Uncategorized Tagged Company Compliance form a company in ireland Move a company to Ireland partnership tax registration Company Registrations Office Annual Report Posted on 17 07 2014 28 05 2015 by Mark Hegarty Company Registrations Office Annual Report shows a positive outlook The Company Registrations Office Annual Report was published today The Companies Registration Office is the central repository of public statutory information on Irish companies and business names There have been some interesting results in this report One of the most interesting figures from the report is that 15 506 new companies were incorporated in 2013 this is an average of 1292 per month and up from the previous year The number of new companies being incorporated 15 506 is up from 14 009 in 2012 This is a difference of 9 03 from the previous year a positive result The breakdown of new company types is as follows Company Incorporations year on year from 2006 are as follows 2012 2013 Private Limited 13 104 14 727 11 1 Public Limited 115 115 12 9 Unlimited 236 236 31 11 Guarantee 554 554 18 62 Total New Companies 14 009 15 506 9 03 The number of single member companies on the register was 53 167 up from 49 374 in 2012 and the number of companies dissolved was 13 583 down from 14 049 another positive result New Business Names The CRO receives a large number of business name registrations each year The chart below shows the number registered annually since 2008 The number of business name registrations is slightly up from the previous year The number of new business names registered by the CRO in 2013 was 25 795 a 0 1 increase on 2012 13 684 of these applications were paid for by the new credit card facility to the value of 273 680 84 of business name

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  • Branding Archives - Irish Formations
    I want to target visitors from the UK I will need a much more extensive Internet Marketing Strategy covering areas such as Search Engine Optimisation SEO Social Media Marketing Online Reviews etc It is important to start with deciding what you want to achieve from the Internet and then build a realistic plan to achieve that Your Website is an ongoing part of your business not a one time project The one mistake that I see almost daily is new businesses that plan to set up a website and have no plan or budget beyond the initial website development Your website and broader internet presence has to be seen as an ongoing part of your business Businesses constantly evolve this has to be reflected in your website If you want to engage existing and potential clients you have to be current The internet is constantly changing and need to maintain your position Many internet marketing elements are driven by up to date content and engagement To allow for this you should Budget for the first 12 15 months not just for the first 3 It is better to spend less on your website and keep some budget to market it that to spend your entire budget on a flashy site and have no funds left to promote it Ensure that your website it built on a platform where you can update the content yourself You should also ensure that you get the appropriate training for this Work with an Internet Marketing Company that you are confident will still be here in 12 months time and that will work with you on an ongoing basis Penny Wise and Pound Foolish My final advice is to be careful when you are cutting corners online When choosing a company to work with don t take chances There are a lot of good Web Design and Internet Marketing Companies out there but there are also a lot that are not so good always check references In many cases your web presence will be the first impression that potential clients will get about you and your business In today s world when someone passes your name to a prospect it is very likely that before they contact you they will check you out online If your online presence is not up to scratch you will have lost those prospects without ever knowing John Brennan Internet Marketing Consultant Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Business Tips Tricks Guest Blog Starting a New Business Tagged Branding Business names business start up internet tips Start a business Tips on choosing a business name Posted on 18 08 2011 by Mark Hegarty One of your biggest battles in

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  • business ideas Archives - Irish Formations
    your professional bodies read industry publications to see where you can get an advantage in your field Create your business plan It is very important that you document your business immediate future in a clear guide like a business plan There are many many templates out there for anyone who wants to create one Decide on your business Structure Sole Trader Company Partnership Know which you will be forming Talk to your Accountant and Solicitor They will be able to advise you clearly based on your circumstances and the nature of the business Get Insured This is a must for all businesses and cannot be avoided Be Debt Free if possible Not having any debt when starting a business is a clear advantage If possible clear any debt you have and start fresh Network Networking is a great way of spreading that critical work of mouth about your business Set goals for networks that you join Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Starting a New Business Tagged business ideas business plan business start up Company incorporation debt free marketing marketing plan networking partnership Search business name sole trader Start a business start a business in Ireland Register a new company Now Find Out More Our Blog by Email Enter your email address to subscribe Mailing List Join our FREE Mailing List Privacy by SafeSubscribe SM Join Now Recent Posts Register a company in Ireland 18 03 2015 New Companies Legislation 13 03 2015 Non Resident Director Bond 11 03 2015 Company Formation with Limited Liability 13 02 2015 Deadlines to get a company formed in 2014 02 12 2014 Changing Memorandum and Articles of Association 20 11 2014 Register a business name 17 11 2014 Tax Registration 22 10 2014 Article Categories Business Incubation 1 Business Names 5 Business Tips Tricks 24 Customer Service 5 Events 2 FAQ s 19 Forming A Company In Ireland 3 Guest Blog 4 Legislation 19 Move a company to Ireland 5 Services 14 Starting a New Business 35 Uncategorized 4 Business News Eurozone readies for Greek default 27 06 2015 Greek minister No reason deal cannot be done 27 06 2015 Airbnb style listings surpass hotel rooms in Spain 26 06 2015 Tags Branding business ideas Business names business plan business start up Buy a company buy a company seal Change a business name Change a business name online Companies act 1963 to 2009 Companies Act 1963 to 2012 Companies house Company Compliance Company directors Company Formation Company Formations Company formations limited Company incorporation Company law Company name availability Company Registrar Company Registration company set up Customer service debt free Form a Company form a company in ireland Form a Company Limited by

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  • Business names Archives - Irish Formations
    in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Business Tips Tricks Guest Blog Starting a New Business Tagged Branding Business names business start up internet tips Start a business Tips on choosing a business name Posted on 18 08 2011 by Mark Hegarty One of your biggest battles in business is to make the decision making process of your customers to use or buy your services short efficient A good business name will help this One of the first questions anyone asks when setting up a new business is What am I going to call it Unless you work as a business consultant or work in branding its always good to take advice on this important decision There are a few considerations to think about Make your business name memorable You will have to work harder on marketing your business brand if you choose a name that is not memorable or does not say something about your business Keep it short This will make it memorable and if its memorable people will tell others about it Get that viral work of mouth working for your business from the outset If you intend trading internationally make it easy to pronounce by all nationalities Think of any international corporates i e Dell Cannon Nike Try to include what service you provide in the name This will help you get recognition in the early days as when your name is read it will be apparent what you do This assists the prospect making a quicker decision to use your services Names that Say what they do include Dunlop Tyres Kentucky Fried Chicken Consider your Web Domain at this point Remember that if you can match your business name to your website domain name this will make it easier to drive people to your website You can check the availability on a Domain Name Registry Website like Irish Domains Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Business Names FAQ s Starting a New Business Tagged Branding Business names Change a business name Company Compliance form a company in ireland Limited companies Register a business name Search business name Set up an irish company Start a business Start a new business Customer service driven growth Posted on 16 08 2011 by Mark Hegarty Generally when planning for the growth of a business customer service seems to be either a given or an after thought in many businesses Many of us feel we know what our customers want and nearly all of us are surprised when we drill down into the details of satisfying our customer needs Good Customer Service is

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  • business plan Archives - Irish Formations
    window Posted in Business Tips Tricks FAQ s Starting a New Business Tagged a business plan basic business plan business development plan business plan business plan for dummies business plan format business plan layout business plan software business plans creating a business plan developing a business plan making a business plan simple business plan starting a business plan what is a business plan what is contained within a business plan Benefits of a business plan Posted on 11 02 2012 by Mark Hegarty One of the most common questions we get when we talk to entrepreneurs is why do I need a business plan It surprises us how many times we get asked this as we see a business plan as a critical part of not only a business start up but also its a critical tool for developing any businesses Having a realistic well developed business plan dramatically increases your chance of having a successful business start up and starting a business without it is definitely not recommended Navigating your business on a day to day week to week timeline is difficult enough much of the time you depend on your experience and your instincts to make decisions A business plan brings a more holistic view to your business from a strategic and financial perspective If you are seeking finance for your business start up the source that you have approached be it the bank or a private investor is going to ask for this document and therefore it must be up to scratch The benefits of having a business plan are as follows A business plan puts a value on your new business Your business plan will help you manage risk in your business A business plan helps you manage the operational burden of the business A business plan realises your competitive position within the marketplace you will be active in A business plan helps you define your target market and can compliment your marketing plan A business plan will guide your potential investors to make a decision in your favour This document will determine whether your business can survive in the market you want to trade in The plan will put a figure on start up costs and will ultimately determine whether you can go ahead with your business start up Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Business Tips Tricks FAQ s Starting a New Business Tagged benifits of a busines plan business plan business start up Thinking of starting a new business Posted on 17 10 2011 by Mark Hegarty Starting a business is a daunting but very exciting experience Everyone wants to get an advantage when starting a new venture Its critical that you

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  • business start up Archives - Irish Formations
    new window Posted in Business Names Tagged business start up Start a business Starting a business in Ireland Posted on 28 04 2014 by Mark Hegarty Starting a business in Ireland Starting a company is one of the most important decisions you will ever make Undertaking this journey is a minefield of questions and one of the most important ones is where you will incorporate You will spend time thinking about questions like the steps you need follow to for the company the risks the viability of your idea in the market the financial plan But clearly one of the most important things to do is thinking about your business location Why Ireland There are many reasons to consider Ireland as a country to incorporate and run your business such as The Irish Government have a solid policy to support new business Enterprise Ireland the body to assist business development abroad is one example One of the main reasons to incorporate in Ireland is the Irish Corporation Tax Corporation taxes in Ireland is 12 5 Ireland is English speaking and is a gateway to the rest of Europe Global companies such as Google eBay Facebook have all decided to host their European headquarters here Ireland has an important enterprise culture a very good young and well educated workforce and supportive environment and is a world leader in innovation The minimum share capital requirement to form a company limited by shares is just 1 00 Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in FAQ s Tagged business start up Company Formation Company incorporation form a company in ireland Company Formation Deadlines for year end 2013 Posted on 07 11 2013 27 05 2015 by Mark Hegarty Company Formation Deadlines for year end 2013 Company Formation Deadlines for year end 2013 are approaching fast If you are a volume client or are planning to have your company formed before the end of 2013 you will need to act soon to be in time Submissions through our website will be on a first come first served basis and November December is a busy time The deadline date for the return of signature pages is 11th December We would advise our clients that getting your company information submitted on the website in November will guarantee a company formation in 2013 For individuals seeking VAT registration and Corporation tax registration a submission on www irishformations ie in November is also advisable The process for forming a company with Irish Formations is as follows Choose your package from the packages page at here Submit your information to the company formations form The information required is the names resedential addresses and dates of birth of the Directors Shareholders names and the distribution of issued share capital to each shareholder The ammount of Authorised share capital for the company The Limited Company Name and the details of the company Secretary The form will guide you through the process Then wait for the signature pages we email you with a complete set of instructions You print sign the attached forms and post them back to us before the deadline of 11th December Once we have the company number we will email you and send your postal pack with all your documentation Once we have your signed pages the company takes between three and five days to register and all your documentation will be uploaded to our secure site online for you to download free of charge at any time Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Business Tips Tricks FAQ s Tagged business start up Company Formation Company incorporation form a company in ireland Form a Company Limited by Guarantee without Share Capital Move a company to Ireland Guest Blog Success or Failure Give yourself the best chance Posted on 16 10 2013 by Don Cullinane Guest Blog Success or Failure Give yourself the best chance Some sobering business facts More than 70 of start up businesses fail within 5 years Of the 30 that get through the first 5 years 70 will fail within the next 5 years By contrast more than 70 of franchises are still trading 5 years on So what s the difference Franchises usually have a tried and tested business model and market tested products the McDonalds Big Mac is the same the world delivered in the same way regardless of location or local management So what can non franchised start ups learn from the success of the franchisee There are two significant issues to keep in mind Technical Competence v Management Competence External support External Perspective Technical Competence v Management Competence A high percentage of businesses are started by people who are highly skilled in a particular profession or have strong technical skills For example solicitors start law firms computer professionals start IT services firms hairdressers start hair salons software developers start software firms the list is endless The problem is that the technical skills are a necessary but insufficient set of skills to compete in the modern economy You need the following at least Business Development skills marketing sales Financial Management the boring stuff for many people Operational Technical skills good box ticked here People Management of yourself and your staff Strategy Clarity about what you are trying to do I suggest you take a look in the mirror and give yourself a straight answer to the question How do I rate under the 5 headings above then do something about any gaps you identify To run a McDonalds franchise you need to know how to flip burgers but lots more besides External Support External Perspective Eric Schmidt the CEO of Google said that everybody needs a coach A coach can things about you and your business which you simply cannot see yourself This is the Can t see the woods for the trees problem How many times have you been a customer of retail business or used a service and have been amazed at the level of incompetence inefficiency or poor service This is what the customer experiences there can hardly be more important issue for a business but the management is often last to know Have a look at www managementworks ie or email me on doncullinane eircom net Don Cullinane is a Chartered Management Accountant with extensive Irish and International commercial experience in private and public sector organisations in both executive and non executive roles His key strengths are in business performance improvement management development business development financial management and in conflict resolution and prevention Don has worked with SMEs across all sectors and stages of development and in financial services in London Citibank and Barclays de Zoete Wedd hotels Intercontinental Hotel Group publishing Octopus Publishing Group plc and in senior management roles up and including that of Chief Executive Officer In 2005 he was appointed to the board of directors of Cork Airport Authority and re appointed in 2009 In 2009 he joined the highly reputable UK based Business and Executive Coaching firm Ology as executive director in Ireland and he has coached over 100 individual SME owner managers to date Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Business Tips Tricks Guest Blog Tagged business start up business tips How long does it take to form a limited company Posted on 18 05 2013 27 05 2015 by Mark Hegarty It takes between 3 and five days to get you a company number One of the most common questions we are asked is How long does it take to form a limited company Forming a Limited company is only one part of the process and depending on your needs it can take differing times Getting the company number registered takes between 3 and five days with us This means you can get your Bank Account opened quickly as the bank will require your Certificate of Incorporation which we will provide Once we have your company number it is emailed out to you and your Formation pack is sent to you by post To see the contents of the formation packs click HERE Steps to Form a Company with Irish Formations Take an account online by registering on the website or Sign In to your account Go to the Company Page Click Buy Now Fill in the Online Form Wait for the Signature pages to be emailed to you Get the Signature Pages Signed by the Directors shareholders Post them back to us Once your company number is issued you will be emailed 3 5 days once we receive them Wait for your Company Pack to be posted to you Click here to be brought to our packages page Once the company is registered if you have chosen to be registered for VAT Corporation Tax this generally takes between 10 12 working days once the submission has been made We also make this application online and do not use manual systems to do this as it can then take longer to get the VAT Corporation tax numbers back We can also perform your first annual return which is due 6 months after forming your company You do not need to submit accounts with this return and it is entirely prepared by us If you have any questions about forming a company or any of our services don t hesitate to contact us at any time Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Business Tips Tricks Customer Service Services Starting a New Business Tagged business start up Company Formation Company incorporation form a company in ireland Limited companies Move a company to Ireland Start a business Changing a Director in a Company Posted on 30 04 2013 15 05 2015 by Mark Hegarty Changing a Director in a Company From time to time it may necessary to retire or appoint a new company director Changing a director in a company can be done relatively quickly Currently all companies are required to have two Directors in a company but legislation has been published which will change this Once the new companies bill is made law it will be necessary to only have one Director in a company in Ireland There also a number of other changes to the bill which we wrote about back in January That article can be found here Being a director of a company in Ireland comes with responsibilities and as a Director you should know and understand these responsibilities Once a company is formed by us we issue booklets for the company Secretary and the Directors which outline these responsibilities and we also make them available for download in PDF format online free of charge once the company is formed In a situation where a company director has died then the company should notify the Companies Registration office immediately We can process this notification for companies on the same day as it is submitted through your account The office of The Director of Corporate Enforcement is a good resource for anyone who is a Director of a company or is thinking of becoming a Director to review their responsibilities as a Director of a Company Particular attention should be given to the section on Company Law and You As usual if you have any queries on our services or any information contained within this Blog please do not hesitate to contact me Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Legislation Services Starting a New Business Tagged business start up Buy a company Change a Director in a Company Companies Act 1963 to 2012 Company Compliance Company directors Company Formation Company law New Companies Bill Set up an irish company Start a business Irish Formations teams up with Register 365 Posted on 19 03 2013 by Mark Hegarty Irish Formations teams up with Register 365 Irish Formations is proud to announce that it has partnered with Register 365 to offer businesses free com domains with every Company Formation or Business Name Registration Recently Register365 blogged about this promotion on their blog site Register 365 recently engaged in a survey which revealed that 68 of small business owners do not register their domain until after their business is established some waiting months to do so We are joining forces with Register365 to help people with new businesses to get started online Mark Hegarty of Irish Formations said We are delighted to be partnering with Register 365 to offer free domains with every Company Formation and Business Name Registration It is so important that new businesses register their domain as quickly as possible once their company or business has been formed or they risk losing the domain to another business or a competitor Many people who are starting a new business for the first time will love this offer as it s just another item which can be quickly taken off their job list and it s completely free Sally Tomkotowicz Marketing Manager at Register 365 said In the current economic climate businesses need to look at their online profile to gain competitive advantage wherever they can ensuring they own their company name in as many domain names as they can This is a great opportunity for fledgling businesses to get off to a great start online Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Services Starting a New Business Tagged Branding business start up Buy a company Companies house Company directors Company Formation form a company in ireland Start a business Register Now for StartUp Weekend Cork April 5th 2013 Posted on 18 03 2013 by Mark Hegarty What does it take to be an entrepreneur Startup Weekend Cork April 5th 2013 takes place in UCC Western Gateway Building Cork Startup Weekend is a global network of passionate leaders and entrepreneurs on a mission to inspire educate and empower individuals teams and communities Getting an idea off the ground and running as a successful business is a daunting task and even generating interest in your idea can be difficult if you don t have an audience Start up weekend is just where budding entrepreneurs can profile their ideas and turn them into reality The Startup Weekend is a global movement with events happening all over the world The weekend follows a set model where ideas are pitched and the entrepreneurs get feedback from their peers Teams form around the most popular ideas as divided by voting and the the ideas are developed into business models The ideas are then presented to entrepreneurial business leaders where they are then given further feedback I will be attending this event to see the flurry of activity that will be happening in the UCC Ignite campus over the 54 hours We are looking forward to seeing the high pressure of business planning in such a short space of time 54 hours will run out very quickly for the attendees To register for Startup weekend click here The global website is available here Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Events Tagged business plan business start up Company directors Company incorporation Start a business start a business in Ireland Start a new business Company Formation Documents Posted on 12 03 2013 15 05 2015 by Mark Hegarty When we form a company for you you are sent a set of company formation documents in the post to complete the process Depending on what company formations pack you have chosen this set of documents is as follows We have chosen the Premium Pack as an example Certificate of Incorporation This document is issued to you once your company is incorporated and must be displayed at the Registered Office of the company It contains the Company Number Limited Company Name Incorporation Date and is signed by the Registrar of Companies Memorandum and Articles of Association This document is your companies constitution and contains your share structure and objects of your company Your objects are what your company activity is The Memorandum contains information on the Share Structure

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  • Buy a company Archives - Irish Formations
    company containing their Address and appointment date First Meeting Minutes This document outlines the minutes of the first meeting of the company regarding the company incorporation Directors Secretary s Booklets We provide a booklet for the company secretary and the Directors to give you information on your duties and responsibilities as the officers of a Company We also provide these for download any time you need them in your own secure account online Company Seal If you take a Standard or premium account you receive a Pliers company seal which you can use to emboss important documents and contracts The Seal is formed with your Limited Company Name and company number Bound company Register This book contains pages for you to outline Minutes Directors interests all Directors and Secretaries debentures register of all officers Register of Mortgages Register of Share transfers and Register of share applications and allotments Head Start Vouchers We have developed offers for you if you come to us direct or for your clients If you form companies with us in volume Irish Formations work with partners to help you get the very best products and prices so you can get a head start when setting up your business Free Com Domain We have partnered with Register365 to give you a free com domain You can redeem this once your company is formed Unlimited Downloads You can download your documents at any time through your account on our website saving you further fees Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Customer Service FAQ s Services Starting a New Business Tagged business start up Buy a company Company Formation Company Formation Documents Company incorporation Legislation Move a company to Ireland Register a business name Start a business Customer service driven growth Posted on 16 08 2011 by Mark Hegarty Generally when planning for the growth of a business customer service seems to be either a given or an after thought in many businesses Many of us feel we know what our customers want and nearly all of us are surprised when we drill down into the details of satisfying our customer needs Good Customer Service is a key driver of profit We know that customers talk to each other and ultimately drive business through referral Good Customer Service relates to many of the definitions of Marketing one of which is Anticipating our customers needs and satisfying those needs Ultimately this is what we are all trying to do By understanding our customers we generally find it easier to provide this type of service The big question is do we really understand good customer service to be able to provide it This is critical in any business Understanding Customer

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  • buy a company seal Archives - Irish Formations
    customers we generally find it easier to provide this type of service The big question is do we really understand good customer service to be able to provide it This is critical in any business Understanding Customer Service principles is important but also Get to know your customers Interact with them Telephone them and ask questions that you want answered on their expectations of service met Provide the ability to give feedback Listen Customers love to be listened to so let them do the talking If a customer tells you about how your business has failed don t worry Take the information away think about it and how you are going to fix the problem Communicate If a customer excercises their right to advise you how to do things better Follow up and thank them even if its by email and not a phone call Don t let the customer think you are making excuses There is always an urge to make an immediate response to a criticism of your business Don t let the urge take over Allow the customer to be heard and answer the issues later The customer is not always right This is a misunderstood principle which directly relates to good customer service You could translate this saying into Alleviate the customers concerns through action follow up The bottom line is customers need to be happy If they are not their purchasing decisions will change and current future sales can and in many cases will be lost We will be doing many more posts on this topic as we feel that its a critical part of business It doesn t matter if you are selling Business to Business or Business to Consumer across all sectors good customer service is vital Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens in new window Posted in Customer Service Tagged Business names Buy a company buy a company seal Change a business name Change a business name online Companies house Company Compliance Company directors Company Formation Company Formations Company formations limited Customer service form a company in ireland Limited companies Set up a company in Ireland Start a new business Thinking of starting a new business Posted on 16 08 2011 by Mark Hegarty We found this great video for anyone just thinking about starting their own business It asks a great question What would you do if you knew you would not fail Share this Share Click to email this to a friend Opens in new window Click to print Opens in new window Share on Facebook Opens in new window Click to share on Twitter Opens in new window Click to share on Google Opens in new window Click to share on LinkedIn Opens

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