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  • Customer Relations - Ideas Institute
    industry The focus of the course is on the skills and knowledge required to perform effectively as a representative of an organisation The course is designed to develop appropriate knowledge and attitudes in order to implement this skill and knowledge General Aims Learners who successfully complete this module will understand the role of customer service in organisational effectiveness understand the role and responsibilities of a representative of an organisation and work effectively as part of a team acquire a range of verbal and non verbal skills in order to meet customer needs handle customer complaints and deliver good customer care become familiar with consumer protection legislation appreciate the rights of all customers regardless of gender marital status family status sexual orientation religion age disability race or culture The material for this course is grouped into 5 units Unit 1 Customer Focus Unit 2 Customer Contact Skills Unit 3 Quality Service Policy and Practice Unit 4 Dealing with Difference Unit 5 Consumer Legislation Retail Selling B20037 Level 5 Duration 5 days General Aims Candidates who successfully complete this module will conduct a sale requiring personal selling from opening through to the closing stage demonstrate thorough product knowledge when conducting a sale

    Original URL path: http://www.ideasinstitute.ie/customer-relations.html (2015-10-30)
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  • Personal Development - Ideas Institute
    to enable learners to use specific learning outcomes to meet the social and personal demands of working and learning environments Subjects covered include CV preparation and Interview Skills General Aims Candidates who successfully complete this module will be familiar with the organisation in which they are active understand their own role within the organisation appreciate the influence of the organisation on their own day to day activity develop a range of skills relevant to their daily activity work effectively within the organisation The course content is grouped into 6 units Unit 1 Organisational Awareness Unit 2 The Individual and the Organisation Unit 3 Problem Solving Unit 4 Presentation Skills Unit 5 Effective Meetings Skills Unit 6 Participating in Groups Each course will cover unit 1 and 2 and two further units Job Skills Development CV preparation Interviewing technique Duration 2 3days General Aims Candidates who successfully complete this module will identify own skills develop a personal success inventory identify optimum career path develop a good CV strategic job searching develop effective interview skills develop effective communication skills Problem Solving Duration 5 days General Aims follow an orderly step by step problem solving process write problem statements that clearly define problems

    Original URL path: http://www.ideasinstitute.ie/personal-development.html (2015-10-30)
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  • EU Projects - Ideas Institute
    workers trade unions and trade union training provider need expertise concerning EQF its functioning and its effects on employees e g consequences for collective bargaining recognition of skills issues of data security etc Click HERE to visit the project website Motives The MOTIVES EU wide partnership of organisations see below is developing an online measuring system where employers SMEs training consultants and training providers can meticulously evaluate and gauge the economic and social value of training provided and funded by them for their employees Across Europe the changing economic situation is impacting on employment and vulnerable low skilled workers It is estimated that 78 million Europeans of working age 25 65 have low qualifications and too few are taking part in learning activities MOTIVES is a Transfer of Innovation Project within the EU s Lifelong Learning Programme Click HERE to visit the project website The Learning Mentor Project This project aims at developing a qualification for learning mentors who serve as the contact person in the company for questions regarding vocational education As part of the company they know about work requirements and working conditions With reference to the British Irish concept of a Union Learning Representative the project aims at evaluating and developing a concept for an in company promoter for education matters which can be transferred to other countries Click HERE for Project Website Food Fit Project The general aim of the FOOD FIT project is to develop from the point of view of social partners and companies a methodology and a group of tools for the implementation and development of the European Qualifications Framework EQF in the food sector in the EU NACE code 10 11 Manufacture of food products and beverages Click HERE to visit the Project Website NEWTON Project Within the framework of the project

    Original URL path: http://www.ideasinstitute.ie/eu-projects.html (2015-10-30)
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  • Development - Ideas Institute
    interesting and improve the quality of the working environment Training in teamworking can lead to improved communication and information sharing and enhanced personal development for workers as well as an improved organisational capacity to tackle the challenges of an increasingly dynamic and turbulent business environment Partnership Participation IDEAS Institute provides a range of enterprise specific supports to the development of a partnership approach to organisational development Organisational Development The universal

    Original URL path: http://www.ideasinstitute.ie/development.html (2015-10-30)
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  • Contact Us - Ideas Institute
    Trade Union New Business Customer Relations Personal Development EU Projects Development Contact Us Booking Newsletter Contact Us Contact Information Ideas Institute 563 South Circular Road Kilmainham Dublin 8 Phone 01 8588211 Fax 01 4531045 Email info ideasinstitute ie Your Name Your Mobile Phone Number Your Email Address Your Message How To Find Us Use the feature below to create a map and directions to Ideas Institute from your home Home

    Original URL path: http://www.ideasinstitute.ie/contact-us.html (2015-10-30)
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  • Booking - Ideas Institute
    a place on a currently offered course please click the button below If the course you are interested in is not currently available write to us at the address below or call us on the number provided or fill in the form to contact us by email Ideas Institute 563 South Circular Road Kilmainham Dublin 8 Phone 01 8588211 Fax 01 4531045 Email info ideasinstitute ie Course Information Request Form

    Original URL path: http://www.ideasinstitute.ie/booking.html (2015-10-30)
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  • Newsletter - Ideas Institute
    Relations Personal Development EU Projects Development Contact Us Booking Newsletter Newsletter At IDEAS Institute we keep our friends informed of developments in education and training in Ireland and activities at the Institute You can receive these updates by joining our Newsletter mailing list We will never sell rent loan or give away your email address and contact details Subscribe to our mailing list indicates required Email Address First Name Last

    Original URL path: http://www.ideasinstitute.ie/newsletter.html (2015-10-30)
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  • Train The Trainer Brochure - Ideas Institute
    Home Page About Us Courses Computer Courses Training Teams Health Safety Trade Union New Business Customer Relations Personal Development EU Projects Development Contact Us Booking Newsletter Train The Trainer Brochure Home Page About Us Courses EU Projects Development Contact Us

    Original URL path: http://www.ideasinstitute.ie/train-the-trainer-brochure.html (2015-10-30)
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