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  • How to Complain
    the first point of contact if possible Your complaint will be acknowledged in writing within five working days It will be dealt with within 15 working days from the date it has been acknowledged If you are not happy with the response from the manager you should put your complaint in writing to the Board of Management of the CIB funded organisation who will review and resolve your complaint if they can Stage 2 If you are not happy with the response from the Board of Management you can appeal the matter in writing to the Citizens Information Board An appeal can only be heard once stage 1 above has been completed To make an appeal you should write or email to Shona Geraghty Complaints Administrator Citizens Information Board George s Quay House 43 Townsend Street Dublin 2 Email shona geraghty ciboard ie About a member of CIB staff If your complaint is about a member of CIB staff Stage 1 You should make your complaint in writing to the Complaints Administrator who will bring it to the attention of the relevant manager If your complaint is about the manager the Complaints Administrator will bring this to attention of the relevant Senior Manager Every effort will be made to have your complaint resolved at the first point of contact if possible Your complaint will be acknowledged in writing within five working days It will be dealt with within 15 working days from the date it has been acknowledged Stage 2 If you are not happy with the response from the Manager you can appeal the matter in writing to the Senior Manager If you are not happy with the response from the Senior Manager you can appeal the matter in writing to the Chief Executive The decision of the Chief

    Original URL path: http://citizensinformationboard.ie/about/customer/complaints.html (2015-10-08)
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  • Re-use of Public Sector Information
    ie Please note that many of the documents on this website are electronic versions of print publications and as such are not necessarily revised or kept up to date The Citizens Information Board and the State and its servants or agents assume no responsibility for and give no guarantees undertakings or warranties concerning the accuracy completeness or up to date nature of the information provided on the web site at this time and do not accept any liability whatsoever arising from any errors or omissions For enquiries on the re use of information maintained by the Citizens Information Board please email psi ciboard ie See also the Citizens Information Board Freedom of Information manual Permission to reproduce information from this website does not extend to any material on this site which may be the property of a third party Authorisation to reproduce such material must be obtained from the copyright holders concerned Athúsáid Eolais ón Earnáil Phoiblí Comhlíonann an Bord um Fhaisnéis do Shaoránaigh na Rialacháin um Athúsáid Eolais ón Earnáil Phoiblí Rialachán na gComhphobail Eorpach Athúsáid Eolais ón Earnáil Phoiblí 2005 I R Uimh 279 de 2005 agus spreagaimid athúsáid an eolais a chuirimid ar fáil Tá fáil ar na rialacháin ag www psi gov ie Is féidir faisnéis agus cáipéisí a fhaightear ón láithreán gréasáin seo a atáirgeadh agus nó a athúsáid saor in aisce faoi réir an cheadúnais PSI is déanaí ar a bhfuil fáil ag www psi gov ie Tabhair faoi deara le do thoil gur leaganacha leictreonacha iad na cáipéisí ar an láithreán gréasáin seo d fhoilseacháin priontála agus ní gá agus iad amhlaidh athbhreithniú a dhéanamh orthu ná iad a choimeád cothrom le dáta Ní ghlacann an Bord um Fhaisnéis do Shaoránaigh an Stát agus a gcuid seirbhíseach nó gníomhairí aon fhreagracht agus ní

    Original URL path: http://citizensinformationboard.ie/psi.html (2015-10-08)
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  • Disclaimer
    care in compiling this website to the extent permitted by law we accept no responsibility for any loss or damage claimed to arise from any reliance on or action taken by any person or organisation wherever they are based as a result direct or otherwise of information contained in or accessed through this website whether such information is provided by us or by a third party Basis of Use By using this website you agree that the use of information obtained or downloaded from or through this website is at your sole discretion and risk Translations The Citizens Information Board accepts no responsibility for the accuracy of the translations provided on the website Headings and Sub Headings The headings and sub headings used in this disclaimer are for general ease of reading and navigation only and do not affect the content or interpretation of the text in any way Séanadh Séanadh Ginearálta Tríd an láithreán gréasáin seo soláthraíonn an Bord um Fhaisnéis do Shaoránaigh faisnéis maidir le seirbhísí poiblí agus sóisialta Rinneadh gach iarracht lena chinntiú go bhfuil an fhaisnéis a chuirtear ar fáil ar an láithreán gréasáin seo réasúnta cuimsitheach cruinn agus soiléir D fhéadfadh áfach nach bhfuil an fhaisnéis a sholáthraítear ar nó tríd an láithreán gréasáin seo go hiomlán cuimsitheach nó cruinn agus ar an ábhar sin cuirtear an fhaisnéis ar fáil ar an mbonn FAOI MAR ATÁ SÍ agus FAOI MAR ATÁ FÁIL UIRTHI Má mheasann tú gur thug tú aon earráid nó easnamh faoi deara iarrtar ort sinn a chur ar an eolas faoi trí theagmháil a dhéanamh le admin citizensinformation ie Tá se mar bheartas againn earráidí nó easnaimh a cheartú a luaithe agus a aimsítear go sásúil aon earráid nó easnamh Faisnéis Ghinearálta Amháin Cé go ndéanann an Bord um Fhaisnéis do Shaoránaigh gach iarracht réasúnta le faisnéis a sholáthar atá chomh cuimsitheach cruinn agus soiléir agus is féidir is gnách gur faisnéis ghinearálta a bhíonn san fhaisnéis a sholáthraítear ar an láithreán seo agus tharlódh nach rachadh sí i ngleic le cúinsí duine aonair ar leith Cur Síos Simplí Déanann freagraí ar fhiosrúcháin agus ábhar na bhfiosrúchán siúd agus cáipéisí faoi na fiosrúcháin siúd nó atá ar fáil ón láithreán seo cur síos ar scéimeanna agus seirbhísí chomh simplí agus is féidir D fhéadfadh go mbíonn saincheisteanna lena mbaineann castacht theicniúil mar shampla saincheisteanna dlí i gceist leis na scéimeanna agus seirbhísí seo Tharlódh nach rachadh an fhaisnéis a sholáthraítear nó an cur síos simplí atá ar fáil ar an láithreán seo nó tríd an láithreán seo i ngleic le gach saincheist den sórt sin ná dul i ngleic leo leis na sonraí leordhóthanacha a oireann do do chuid riachtanais ar leith Do Chúinsí ar Leith Más mian leat a dheimhniú céard í do staid ar leith féin i do chúinsí féin ar leith nó má tá fiosrúchán agat faoi aon teidlíochtaí nó seirbhísí ar leith a d fhéadfadh bheith ar fáil duit b fhéidir go mbeidh ort an chomhairle chuí ghairmiúil

    Original URL path: http://citizensinformationboard.ie/disclaimer.html (2015-10-08)
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  • Customer Service
    your needs and access your entitlements 2 Prompt courteous and efficient responses We will be responsive to your needs and we will deliver our services sensitively and efficiently 3 Equality and diversity We will respect diversity and ensure your right to equal treatment 4 Choice We will plan and deliver our services so you can access them in the way that suits you best 5 Access We will ensure that all our services and offices are fully accessible Contact our Access officer Helen Brougham at the address below or accessofficer ciboard ie 6 Official languages We will provide our services through Irish and or bilingually where required 7 Consultation and evaluation We will consult with you to establish your needs when developing delivering and evaluating our services 8 Internal customers We will support our staff to ensure that they provide an excellent service to one another and to you 9 Co ordination We will work closely with other organisations to deliver citizen focused public services 10 Appeals We will maintain an accessible and transparent appeal and review system where appropriate 11 Comments and complaints We want to provide the best service possible to you and welcome all comments on our services Contact our Customer Services Officer Shona Geraghty at the address below or commentsandcomplaints ciboard ie Seirbhís do Chustaiméirí An Chairt um Sheirbhís do Chustaiméirí Cuireann an Bord um Fhaisnéis do Shaoránaigh faisnéis comhairle agus abhcóideacht neamhspleách ar fáil faoi sheirbhísí sóisialta agus poiblí trí citizensinformation ie tríd an tSeirbhís Teileafóin um Fhaisnéis do Shaoránaigh 0761 07 4000 agus tríd an líonra Seirbhísí um Fhaisnéis do Shaoránaigh Táimid freagrach as an tSeirbhís Buiséadaithe agus Comhairle Airgid agus cuirimid seirbhísí tacaíochta ar fáil do dhaoine faoi mhíchumas Cuirimid an saoránach i gcroílár gach a ndéanaimid agus leagann an Chairt seo amach

    Original URL path: http://citizensinformationboard.ie/about/customer/ (2015-10-08)
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  • Strategy
    has 5 key priorities Priority A Meet the changing information advice advocacy and budgeting needs of citizens particularly of marginalised and vulnerable groups and individuals by connecting and responding Priority B Implement consistent high quality service by CIB and our delivery partners by providing services to a high standard Priority C Work to develop and implement an integrated service delivery model that puts the citizen at the centre by organising to deliver Priority D Lead the design and implementation of creative and flexible responses to meet emerging demands for information advice advocacy and budgeting support by creating and adding value Priority E Measure the efficiency and effectiveness of our service delivery approach by demonstrating outcomes through feedback from users Citizens Information Strategic Plan 2012 2015 English pdf Citizens Information Strategic Plan 2012 2015 English Word Citizens Information Strategic Plan 2012 2015 Irish pdf Citizens Information Strategic Plan 2012 2015 Irish Word Plean Straitéiseach an Bhoird um Fhaisnéis do Shaoránaigh 2012 2015 Tá sé mar chuspóir ag Plean Straitéiseach an Bhoird um Fhaisnéis do Shaoránaigh 2012 2015 bheith mar phlean uileghabhálach don BFS agus dá gcomheagraíochtaí seachadta seirbhíse an líonra de Sheirbhísí um Fhaisnéis do Shaoránaigh agus do na cuideachtaí um Sheirbhís Bhuiséadta agus Chomhairle Airgid thart faoin tír cuideachta náisiúnta forbartha na Seirbhíse Buiséadta agus Comhairle Airgid an tSeirbhís Ghutháin um Fhaisnéis do Shaoránaigh an tSeirbhís Náisiúnta Abhcóideachta do Dhaoine faoi Mhíchumas agus an tSeirbhís Ateangaireachta Teanga Comharthaíochta Tá ag an bplean straitéiseach 5 thosaíocht Tosaíocht A Freastal ar riachtanais athraitheacha faisnéise comhairle agus abhcóideachta agus buiséadta saoránach go háirithe daoine aonair agus iad siúd atá i ngrúpaí imeallaithe agus leochaileacha trí cheangal agus freagairt Tosaíocht B Seirbhís chomhsheasmhach agus ardchaighdeáin a chur i bhfeidhm ag an BFS agus ag ár gcomhpháirtithe seachadta trí sheirbhísí a chur ar fáil i

    Original URL path: http://citizensinformationboard.ie/about/strategy/ (2015-10-08)
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  • Our Structure
    site uses cookies Find out more Accessibility About Us Services Publications News Contact You Are Here Home About Us Our Structure Customer Service Strategy Our Structure Advocacy Finance and Administration HR and Governance ICT and Project Management Office Information Resources Quality Service Delivery Social Policy and Research Training Citizens Information Board Members Organisation Chart Annual Report Freedom of Information Citizens Information Board Legislation Official Languages Act Citizens Information on Twitter Our Structure The Citizens Information Board supports the delivery of information through three channels online telephone and face to face CIB is also responsible for the provision of the Money Advice and Budgeting Service The public can access integrated information directly through the Citizens Information website The Citizens Information Phone Service CIPS provides a telephone service and the nationwide network of Citizens Information Services CISs provides the face to face service through Citizens Information Centres In this section CIPS the CISs and MABS are referred to as service delivery partners These channels are key to ensuring that the public have access to information advice and advocacy services To carry out its functions the Citizens Information Board has the following service teams Advocacy Finance and Administration HR and Governance ICT and

    Original URL path: http://citizensinformationboard.ie/about/howservices/ (2015-10-08)
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  • Citizens Information Board Board members
    Board Legislation Official Languages Act Citizens Information on Twitter Citizens Information Board members Citizens Information Board members are appointed by the Minister for Social Protection Members terms are for a period of 5 years The following is the membership of the Citizens Information Board as of August 2015 Member Ita Mangan Chairperson Sean Sweeney Eugene McErlean Tim Duggan Noeline Blackwell Josephine Henry David Stratton Baill an Bhoird um Fhaisnéis do

    Original URL path: http://citizensinformationboard.ie/about/about_board.html (2015-10-08)
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  • Organisation chart
    Hide this message Skip navigation and go to main content citizensinformation ie Corporate site This site uses cookies Find out more Accessibility About Us Services Publications News Contact You Are Here Home About Us Organisation Chart Customer Service Strategy Our Structure Citizens Information Board Members Organisation Chart Annual Report Freedom of Information Citizens Information Board Legislation Official Languages Act Citizens Information on Twitter Organisation chart Cairt eagrúcháin Back To Top

    Original URL path: http://citizensinformationboard.ie/about/about_orgchart.html (2015-10-08)
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