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  • Minister launches Irish Remote Interpreting Service (IRIS)
    form for a little over two years In that time it has already established itself as a pillar of accessibility to the communities it serves throughout Ireland Speaking at the launch Tony McQuinn CIB Chief Executive said Remote interpreting through IRIS has the potential to revolutionise access for the Deaf community When a wider range of public bodies become involved it will allow a person who is deaf to receive basic information on social welfare entitlements make initial contact in hospitals Garda stations and schools daily living contacts that we all take for granted The Irish Remote Interpreting Service IRIS provides a live video link service to an Irish Sign Language interpreter using a variety of programmes such as Skype ooVoo or WebEx The interpreter is based in the SLIS centre and interprets using a computer with internet access and a webcam This is an additional service and does not replace face to face interpreting Service providers which offer access to and benefit from the implementation of IRIS include Government Departments Citizens Information Centres Social Welfare Offices Employ Ability offices along with both primary and secondary schools IRIS is particularly suitable for Short Meetings Phone Calls Remote Relay Information Enquiries Parent Teacher Meetings Form Filling and Interviews Government Departments Public Bodies Services are obligated by law to ensure their services are accessible to Deaf clients Equal Status Acts 2000 Equality Act 2004 Disability Act 2005 where reasonable accommodation is specified SLIS is funded and Supported by the Citizens Information Board Ms Coogan views the advent of IRIS as a significant development in addressing issues of accessibility What Deaf and Hard of Hearing people want is what is sometimes taken for granted accessibility That s all IRIS goes a long way to providing us with that accessibility About SLIS Sign Language

    Original URL path: http://citizensinformationboard.ie/news/news20131007.html?year=2013 (2015-10-08)
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  • Latest issue of Relate and EU Supplement
    at some of the changes to a number of different laws provided for by the Courts and Civil Law Miscellaneous Provisions Act 2013 It also reviews some developments in housing describes changes to nomination procedures for European Parliament elections and to the electoral register and looks at other recent legislation Changes to the means test for civil legal aid are described Other items include the Assisted Decision making Capacity Bill

    Original URL path: http://citizensinformationboard.ie/news/news20131003_1.html?year=2013 (2015-10-08)
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  • Services receive EFQM Gold Star Service Excellence Recognition Award
    partners Citizens Information Service Citizens Information Phone Service Money Advice and Budgeting Service Sign Language Interpretive Service and National Advocacy Service for People with Disabilities commenced a quality assurance programme for all our services The quality assurance programme is the European Foundation for Quality Management EFQM Gold Star Service Excellence programme provided by the Centre for Competitiveness This assesses the quality standards of customer service excellence provided by each Service

    Original URL path: http://citizensinformationboard.ie/news/news20131003.html?year=2013 (2015-10-08)
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  • Citizens Information Board launches National Calendar of Training Events
    This site uses cookies Find out more Accessibility About Us Services Publications News Contact You Are Here Home News Citizens Information Board Launches National Calendar Of Training Events News 2015 2014 2013 Citizens Information Board launches National Calendar of Training Events September 2013 The Citizens Information Board has launched its National Calendar of Training Courses with 46 training events planned to take place throughout the country from October to December 2013 New courses include Negotiation Skills in a Representative Advocacy Context Private Rented Accommodation Social Housing new developments Citing Legislation and Case Law in Employment Social Welfare Cases New Developments in Training Education emphasis on returning to work Irish Immigration Policy Procedures a Case Study approach Guide to Farm Assist Payments Habitual Residence Condition HRC Means Testing Calculations for Information Providers Personal Insolvency Legislation The Role of Citizens Information Service Practical Management Skills for Managers of Services supported by CIB The Role of the Reviewer in PMDS When applying for courses please send applications to the appropriate CIB office Contact details and further information on all courses and upcoming events including application form are available on our website at www citizensinformationboard ie services training For further information you can contact

    Original URL path: http://citizensinformationboard.ie/news/news20130927.html?year=2013 (2015-10-08)
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  • My life, my say, my way - First NAS Conference
    said In this European Year of Citizens it is timely to remind ourselves that too often and for too long people with disabilities have been without the added support needed to live a normal life The service that NAS is providing helps create a level playing field and is vital in this regard The conference looked at the following questions how can we ensure that people with disabilities have choice and control in their lives are listened to and consulted with when decisions are being made about them access the supports they need to enable them to live full lives and enjoy meaningful participation in family community work and leisure Advocacy can help It empowers and is directed by the people who use it It is independent of service providers families and other supports NAS has a particular remit for people with disabilities who are isolated from their community and services have communication differences are inappropriately accommodated live in residential services attend day services and have limited informal or natural supports Both Ben North Manager of NAS in Dublin and Senior Advocate Andrea Reynolds described the work of NAS and how advocates support people to explore and understand their options and access the supports they need to live as independently as possible Three experts by experience people who have used the advocacy service Jane Fennessy Louise Haughney and Mary Sullivan spoke about their experience of advocacy and how they were supported by NAS advocates to have their voices heard and their choices respected Louise Haughney noted Gradually with the respect dignity and unconditional positive regard from my advocate I slowly gained confidence and belief in myself and my ability again I have a voice I am heard and what I say matters Two short animations describing the advocate s role

    Original URL path: http://citizensinformationboard.ie/news/news20130909.html?year=2013 (2015-10-08)
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  • Latest issue of Relate
    Home News Latest Issue Of Relate News 2015 2014 2013 Latest issue of Relate September 2013 This issue of Relate summarises the revised Code of Conduct on Mortgage Arrears CCMA which came into effect on 1 July 2013 and emphasises what has changed It also looks at other developments relating to mortgages and the Central Bank scheme on debt resolution Other items include repossession of mortgaged property personal insolvency legislation

    Original URL path: http://citizensinformationboard.ie/news/news20130904.html?year=2013 (2015-10-08)
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  • CIB Annual Review 2012-13
    telephoned the Citizens Information Phone Service Over 46 000 people got help with problem debt from MABS offices and the Mortgage Arrears Information Helpline was launched In the first six months of 2013 over 300 000 callers contacted a CIS with over 470 000 queries of which 47 were social welfare related and MABS saw over 11 000 new clients In the past twelve months MABS also worked with CIB on a wide range of policy submissions especially in relation to the new personal insolvency legislation MABS will launch its Approved Intermediary service in September 2013 This service will support debtors applying for a Debt Relief Notice from the Insolvency Service of Ireland A national marketing campaign to increase awareness of CIS and MABS and highlighting the 0761 government prefix used by both services took place early in 2013 The title of the campaign was A direct support line is now in your hands Other highlights for 2012 13 included In 2012 over 1 000 people attended training courses organised by CIB and 151 people received a FETAC level 5 award in information provision National Traveller MABS report Issues of Personal Finance was launched by the Minister for Social Protection

    Original URL path: http://citizensinformationboard.ie/news/news20130819.html?year=2013 (2015-10-08)
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  • National Advocacy Conference
    content citizensinformation ie Corporate site This site uses cookies Find out more Accessibility About Us Services Publications News Contact You Are Here Home News National Advocacy Conference News 2015 2014 2013 National Advocacy Conference July 2013 The National Advocacy Conference Equal Citizenship Partners in Progress will take place in Dublin Castle on Monday 9th September Joan Burton Minister for Social Protection will open the conference Invitation brochure and registration details

    Original URL path: http://citizensinformationboard.ie/news/news20130711.html?year=2013 (2015-10-08)
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