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  • Presentation of the Special Purpose Certificate in Management Skills for Managers of Advocacy Services
    Third Age Advocacy Service for older people A mix of paid and volunteer advocates and advocacy team leads Third Age brought a new dimension to the programme in 2013 and closer ties between Citizens Information services and Third Age have been fostered because of participation on this programme It also demonstrates that this award while developed for Citizens Information services has a broader reach and appeal to the voluntary and community sector who provide advocacy services The graduates were presented with their award by Karen Feery Head of Department of Humanities ITB Tony McQuinn CEO of Citizens Information Board spoke at the ceremony and congratulated the graduates on the commitment required to achieve qualifications while also running busy services Ann Reid Development Manager Tallaght CIS and learner representative spoke on behalf of the graduates Ann was very complimentary of the programme saying it was very worthwhile and the modules were interesting and well presented The mix with the Third Age group assisted the group to think about issues and principles as opposed to being bogged down in circumstances Ann also commented that the course has made a difference and has impacted upon and improved performance on a daily basis The Special Purpose Certificate in Management Skills for Managers of Advocacy Services was developed in response to requests from Citizens Information Service Development Managers for training on the supervision of advocacy case work and human resource management CIB worked in close collaboration with Citizens Information Services and the School of Business Studies and Humanities at ITB to develop the programme In 2013 the programme was delivered in part in Thurles Co Tipperary using the facilities of the Tipperary Institute and St Patrick s College Thurles The course covers the modules Principles and Practice of Advocacy Managing Advocacy in Practice Advocacy Case

    Original URL path: http://citizensinformationboard.ie/news/news20140331.html?year=2014 (2015-10-08)
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  • Latest issue of Relate
    more Accessibility About Us Services Publications News Contact You Are Here Home News Latest Issue Of Relate News 2015 2014 2013 Latest issue of Relate March 2014 This issue describes the rules that apply to the granting of medical cards and includes information on how income is assessed and how hardship is assessed It also looks at how decisions are made and gives information on the numbers and costs of

    Original URL path: http://citizensinformationboard.ie/news/news20140307.html?year=2014 (2015-10-08)
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  • EFQM Ireland Excellence Awards Event
    services who have recently achieved the EFQM Gold Star Service Excellence awards attended and were formally presented with their awards by EFQM Speaking at the Awards event Tony McQuinn Chief Executive CIB said that to date 19 Citizens Information Services CIS and Money Advice and Budgeting Services MABS have received Gold Star validation and a total of 75 services out of the 96 independent companies the Board supports are at some stage in the process and the remainder will be engaged by the end of 2014 These services provide crucial supports to people in Ireland particularly in the current difficult economic times In 2013 Citizens Information Services provided services to 637 000 callers over 500 000 in person the Citizens information Phone Service answered 160 000 calls the Citizens Information Website had 14 000 000 visits and MABS had over 20 000 new clients with 23 000 callers to the MABS Helpline The Gold Star Service Excellence Award focuses on the impact of services on customers and I commend the services we support for the enthusiasm with which they have engaged with the award process while continuing to meet the daily demands in their services It is a testament to the commitment and dedication of all concerned Derek Teeling Helen McKenna Finglas Cabra MABS with Tony McQuinn CIB receiving their EFQM Gold Star award from Matt Fisher EFQM Brussels Breda Gormally North Kildare CIS with Tony McQuinn CIB receiving the EFQM Gold Star award from Matt Fisher EFQM Brussels Dolores Tiernan Co Leitrim CIS with Tony McQuinn CIB receiving the EFQM Gold Star award from Matt Fisher EFQM Brussels Kevin Keenan Richard Regan Teresa McSweeney Co Roscommon CIS with Tony McQuinn CIB receiving their EFQM Gold Star award from Matt Fisher EFQM Brussels Tom Colfer Co Westmeath CIS with Tony

    Original URL path: http://citizensinformationboard.ie/news/news20140304.html?year=2014 (2015-10-08)
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  • Citizens Information Board launches National Calendar of Training Events
    About Us Services Publications News Contact You Are Here Home News Citizens Information Board Launches National Calendar Of Training Events News 2015 2014 2013 Citizens Information Board launches National Calendar of Training Events February 2014 The Citizens Information Board has launched its National Calendar of Training Courses with 38 training events planned to take place throughout the country from March to June 2014 New Information topics include Introduction to Cross Border issues and the Social Welfare system in Northern Ireland Recent Developments in Training and Education Emphasis on returning to work Dealing with queries on the recovery of Overpayments from the Department of Social Protection Understanding the Assisted Decision Making Bill 2013 Supports for Social Housing Assessments and Rents New courses on skills include Practical Management Skills for Managers of Services supported by Citizens Information Board 5 days Preparing for the role of Volunteer Co Ordinator in the Citizens Information Service Supporting the Information Giving process A course for NEW Receptionists Administrators Dealing with Challenging Behaviour When applying for courses please send applications to the appropriate CIB office Further information on all courses contact details and upcoming events including application form are available on our website at www citizensinformationboard ie

    Original URL path: http://citizensinformationboard.ie/news/news20140227.html?year=2014 (2015-10-08)
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  • Latest issue of Relate
    February 2014 This issue of Relate looks at changes brought about by the Social Welfare and Pensions Act 2013 and the Social Welfare and Pensions No 2 Act 2013 Also the income tax changes provided for by the Finance No 2 Act 2013 are described Further arrangements for the role of Irish Water as provided for by the Water Services Act 2013 are described There is an overview of changes

    Original URL path: http://citizensinformationboard.ie/news/news20140210.html?year=2014 (2015-10-08)
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  • 14 million visits to citizensinformation.ie in 2013
    abroad and education and training among others Last year the number of visits to the site increased to 14 million an increase of 37 on the previous year 10 3 million in 2012 The website is provided by the Citizens Information Board CIB Some of the most popular documents accessed in 2013 concerned medical cards Jobseeker s Allowance renewing an Irish passport Rent Supplement and visa requirements In response to changing economic circumstances a number of microsites have been developed in recent years to cater for specific user needs losingyourjob ie keepingyourhome ie and selfemployedsupports ie These too have experienced significant increases in user traffic the most notable being a 78 increase in visits to keepingyourhome ie Website Average unique visitors per month 2013 Total visits 2013 increase in visits over 2012 Total pageviews 2013 Citizensinformation ie 719 216 14 199 651 37 46 561 826 Losingyourjob ie 8 949 135 423 18 285 463 Keepingyourhome ie 7 696 136 047 78 398 075 Selfemployedsupports ie 8 166 127 025 71 320 584 Designed to provide ease of access for everyone citizensinformation ie is accessible to those using Assistive Technologies All content is available in English and Irish with other

    Original URL path: http://citizensinformationboard.ie/news/news20140131.html?year=2014 (2015-10-08)
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  • CIS Volunteers Honoured at Annual Award Ceremony
    has been ranked the most generous country in Europe in the World Giving Index This research highlights the generosity of spirit that continues to thrive in Ireland throughout difficult times and this is evident in the remarkable contribution of the volunteers we honour here today Connecting with people is something that is inherent to our culture in Ireland and it is particularly important that we celebrate the contribution of Volunteers in the Citizens Information Service in this the European Year of Citizens Ms McKenna added I understand that volunteers in the CIS network provide a service equivalent to 113 whole time posts which is a remarkable contribution Last year over 15 400 volunteers registered through volunteer ie and local Volunteer Centres a record figure and a 100 increase on pre recession levels These volunteers clocked up an incredible 465 000 voluntary hours last year at a purely economic value of over 10 2 million to the Irish economy Also speaking at the event Sylda Langford Chair CIB said Volunteers are a critical resource to the CISs and bring a diversity and wealth of experience which is as important now as it was 20 years ago when the volunteers who are with us today started giving of their time While most volunteers are Information Providers others fill a variety of roles such as receptionist administrator or interpreter All contribute to the delivery of a much needed service to the local community She added that It was this time last year the research report Volunteering in the Citizens Information Services The role and contribution of volunteers presented their work on the Volunteer Strategy to the CIB Board This national strategy is now being implemented by services around the country It strengthens the role of volunteers and ensures that they are supported through

    Original URL path: http://citizensinformationboard.ie/news/news20140129.html?year=2014 (2015-10-08)
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  • Latest issue of Relate
    ie Corporate site This site uses cookies Find out more Accessibility About Us Services Publications News Contact You Are Here Home News Latest Issue Of Relate News 2015 2014 2013 Latest issue of Relate January 2014 This issue of Relate looks at fees and supports for third level education including student fees the student grant and the Back to Education Allowance BTEA View the January 2014 issue of Relate pdf

    Original URL path: http://citizensinformationboard.ie/news/news20140103.html?year=2014 (2015-10-08)
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