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  • Information Providers receive IAAP Certificates at National College of Ireland
    the excellence of the citizensinformation ie website and emphasised the relevance and importance of training to ensure the delivery of high quality information services to the public She added through the introduction of nationally recognised FETAC accreditation in 2003 two important things were achieved the provision of quality assurance for information advice and advocacy services both for CIS customers and for those seeking information and the establishment of certified standards of competency for information providers She also formally thanked Geraldine Cullen Manager of the Training Team in CIB who had recently announced her retirement She acknowledged the wonderful commitment and dedication that Geraldine had given since 1980 Three learners addressed their colleagues during the ceremony Anne Marie O Reilly Co Clare CIS Martin Thornton Dublin 246 CIS and Lorna Callaghan from Multiple Sclerosis MS Ireland They each gave their personal account of how they became involved with the Information Providers Programme IPP and then the IAAP Their thoughts were summed up as follows The Programme covers everything At work you only answer the queries but the Programme goes into great detail about the legislation the Acts and the background to the answers we are giving so we get a greater understanding of how the system works It is imperative that we know how to find the information give the information or if we do not know the answer we need to know how to redirect the client The IAAP deals with all of this in detail I have found it to be of great benefit to me in my work These personal contributions were the highlight of the day Tony McQuinn addressing the graduate recipients in the NCI on 7th July with Sylda Langford Chair of CIB Bryan Foley QQI FETAC representative and Geraldine Cullen Manager of Training Services at

    Original URL path: http://citizensinformationboard.ie/news/news20140718_1.html?year=2014 (2015-10-08)
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  • Latest issue of Relate and EU Supplement
    News Contact You Are Here Home News Latest Issue Of Relate and Eu Supplement News 2015 2014 2013 Latest issue of Relate and EU Supplement July 2014 This issue describes the current situation for rented accommodation in Ireland and the proposed changes to residential tenancies legislation View the July 2014 issue of Relate pdf View the July 2014 issue of Relate Word This supplement covers significant recent EU developments in

    Original URL path: http://citizensinformationboard.ie/news/news20140707.html?year=2014 (2015-10-08)
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  • 40th Anniversary Celebrations in Tipperary Citizens Information Centre
    a visit to Tipperary CIC offices in St Michael Street The main event was held in The Tipperary EXCEL Centre Invited guests included founding members and former volunteers and representatives of the community statutory and voluntary organisations that work closely with the volunteers and staff in Tipperary CIC on a regular basis to provide an excellent service to the community Mary Plunkett Development Manager of Co Tipperary CIS was MC for the afternoon Guest speakers included Toni Gleeson Chairperson Co Tipperary CIS and Geraldine Cullen Training Services Manager CIB The guest of honour was Noeline Blackwell Director General FLAC a former volunteer with Tipperary CIC in the early years Noeline was delighted to launch a commemorative booklet which contained a photographic collection of forty years of unbroken service by dedicated volunteers and staff Part of the celebrations included a presentation on Tipperary CIC to over 800 pupils in the three secondary schools in the town Pupils were then invited to write an essay entitled The role of the Citizens Information Centre in a digital world Competition winners Caitlin Byrnes and Katie Quirke read out their winning essays which was one of the highlights of the afternoon Presentations were made to Pat Myers and Tom Fitzgerald founding members who continue their involvement with the service to the present day The celebratory event drew to a close when Pat and Tom cut the cake designed in the shape of the original Red Book used to record queries A long way from the computerised system used today Volunteers and staff in Tipperary CIC at the 40th anniversary celebrations Front row L to R Sheelagh Green Pat Myers Rita Sexton Noeline Blackwell Director General FLAC Mary Plunkett Development Manager Co Tipperary CIS and Noreen Carroll Back Row L to R Eamonn Ryan Tom Fitzgerald

    Original URL path: http://citizensinformationboard.ie/news/news20140625.html?year=2014 (2015-10-08)
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  • Focus Ireland teams up with Citizens Information Service to tackle Homelessness
    across the country the Citizens Information Service who will distribute the new resource through its network of 106 Citizens Information Centres and 162 outreach services around the country Focus Ireland also hopes the guide will be used in Family Resource Centres Garda stations and Community Centres The guidebook is aimed at frontline general advice givers in advice and community centres across the country who increasingly find themselves dealing with such requests The resource will be a big help in their vital work helping those in desperate need of housing assistance Tony McQuinn CEO CIB joined Minister Jan O Sullivan at the launch of the new information booklet A Guide to Information Givers on Preventing Homelessness He said Citizens Information Services have experienced a surge in the numbers of clients with housing problems related to financial issues In 2013 there were 58 000 housing queries to Citizens Information Services nationally in addition to 20 000 queries related to Rent Supplement The booklet will support information advisors in CISs and money advisors in MABS in assisting individuals and families who come to our services who may be homeless or at risk of losing their homes whilst Minister O Sullivan noted that tackling homelessness requires action on three broad fronts prevention increased housing supply and reform of how we do things Mark Byrne Acting CEO of Focus Ireland said The combination of escalating rents rent allowance caps and unwillingness among many landlords to accept rent supplement is forcing more lower income households out of the housing market However we know through our work that it s possible to help families and individuals from losing their home through early intervention and support This new guidebook will play a part in helping efforts to prevent homelessness at a local level nationwide in areas where there

    Original URL path: http://citizensinformationboard.ie/news/news20140603.html?year=2014 (2015-10-08)
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  • EFQM Gold Star Service Excellence Quality Mark for Clare CIS and Clare MABS
    Money Advice and Budgeting Service MABS have received the EFQM Gold Star Service Excellence Quality Mark having reached the quality standards of customer service excellence required Both services underwent a rigorous in depth assessment to measure their performance against the EFQM European Foundation for Quality Management principles This independent assessment was conducted by the Centre for Competitiveness which is the national partner for EFQM in Ireland The requirements were benchmarked against a framework of European Best Practice With the guidance of the Citizens Information Board CIB the network of Citizens Information Services and MABS nationwide is undergoing this service excellence quality assurance programme The project is facilitated by the Centre for Competitiveness and the quality mark is awarded by the European Foundation for Quality Management EFQM Speaking at the presentation at the Old Ground Hotel Ennis Co Clare Josette Cuthbert Quality Manager CIB said The Citizens Information Service and the MABS service provide crucial supports to people in Co Clare and nationally particularly in the current difficult economic times The Gold Star Service Excellence Award focuses on the impact of services on customers and CIB commends the services we support for the enthusiasm with which they have engaged with the quality award process while continuing to meet the daily demands in their services It is a testament to the commitment and dedication of all concerned in Co Clare CIS and in Clare MABS Rosemary Enright Gold Star Advisor and Validator Centre for Competitiveness emphasised the importance of this award and the ongoing need for Service Excellence while presenting the awards to Paul Woulfe Manager of Clare CIS and to Dennis Corbett Money Advice Co ordinator Clare MABS Staff of Kilrush CIC at the presentation of Gold Star Nancy Creech Siobhain Mescall Claire Darcy Paul Woulfe with Rosemary Enright Hodgson EFQM

    Original URL path: http://citizensinformationboard.ie/news/news20140528.html?year=2014 (2015-10-08)
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  • Latest issue of Relate
    content citizensinformation ie Corporate site This site uses cookies Find out more Accessibility About Us Services Publications News Contact You Are Here Home News Latest Issue Of Relate News 2015 2014 2013 Latest issue of Relate May 2014 This issue of Relate describes changes to local government and local government structures brought about by the Local Government Reform Act 2014 View the May 2014 issue of Relate pdf View the

    Original URL path: http://citizensinformationboard.ie/news/news20140507.html?year=2014 (2015-10-08)
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  • Latest issue of Relate and EU Supplement
    News Latest Issue Of Relate and Eu Supplement News 2015 2014 2013 Latest issue of Relate and EU Supplement April 2014 Homelessness is difficult both to define and to measure In this edition of Relate we describe the scale of the problem the policies being pursued and how they are being implemented View the April 2014 issue of Relate pdf View the April 2014 issue of Relate Word This supplement

    Original URL path: http://citizensinformationboard.ie/news/news20140404.html?year=2014 (2015-10-08)
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  • National Association of Citizens Information Services hosts Triple A Study Visit
    The project seeks to promote the role of civil society in giving citizens a voice and influencing government policy on key reforms and their implementation The immediate objective is to spread the citizens advice concept to Bosnia Herzegovina Croatia Serbia Kosovo and Turkey Organisations from each of these countries have received grant aid to set up Information Advice and Advocacy services For further information see http tripleacitizens eu index php pages view home More than 30 people attended the two day study visit which included presentations from NACIS CIB FLAC and MABS As the Development Manager of Dublin City Centre CIS Deirdre Casey was very involved in the organisation of the study visit staff from DCC CIS made a number of presentations to the group Pilar Rodriguez the Chairperson of Citizens Advice International and Manager of CAB Gibraltar also addressed the participants Pilot Projects and Partners visited Citizens Information Services in Dublin City Centre Crumlin and Finglas Mercy Law Centre and Northside Community Law Centre also hosted some of the visitors Feedback from the delegates who visited London beforehand indicates that they found the Study Visits very useful and they left with new ideas about providing information advice and advocacy which they could apply back home Partners from Bosnia Herzegovina with NACIS CIB Representatives From Left to right Emir Prcanovic Executive Director Vasa Prava Ann Marie O Connor Senior Manager CIB Kenan Hadžimusi Senior Manager ECAS Deirdre Casey NACIS International Rep Development Manager Dublin City Centre CIS Snježana Ivandi Ninkovi Director Association for Democratic Initiatives Tony Mc Quinn CEO CIB Amra Kadri Legal Adviser Foundation for Local Democracy The National Association is twinned with Bosnia Herzegovina in this project The Association for Democratic Initiatives ADI the Bosnian partner is an NGO which has acted as an advocate for strengthening human

    Original URL path: http://citizensinformationboard.ie/news/news20140402.html?year=2014 (2015-10-08)
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