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  • Anthony Beale | Anthony Beale & Associates | Page 2
    Beale 12 May 2014 Why Do Some Succeed and Others Don t in hospitality It turns out that some just know how they have a basic knowledge and systems that others don t What I Continue Reading Demystifying Purpose Vision Mission and Goals By Anthony Beale 11 February 2014 Brought to you from Anthony Beale My goal for this article is to demystify those aforementioned terms Those vital things that

    Original URL path: http://www.anthonybeale.ie/author/anthony/page/2/ (2016-02-18)
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  • FoodProfit — Anthony Beale & Associates
    Program Profit Gross Profit for Growth Program Gross Profit for Growth Program Deluxe Customer Service Assessment for Profit What People Have to Say Testimonials Case Studies Client Companies Webinar The Team Contact Us FoodProfit 3 Part Free Video Series One of the FASTEST ways to increase PROFIT is to find EASY ways to manage your food costs better and lower costs while IMPROVING QUALITY Our 1 Page Food Profit Checklist will provide 10 Proven things you need to do to ensure you are profitable Simple steps required to take to add more money to your profit Gives you access to our free video series teaching you exactly what to do Perhaps you have a question that needs answering relating to the information Send an email to abeale anthonybeale ie with your question and I will answer as soon as I can Email Marketing You Can Trust This Month s Webinar Monty Pyton Silly job Interviews October 18 2015 How to Create Achievable Goals October 18 2015 The 3 Bears August 24 2015 Featured Product 90 Day Customer Accelerator Program A program that delivers customer growth in 90 days Testimonials Anthony is Client focused professional who with the backup of his

    Original URL path: http://www.anthonybeale.ie/foodprofit/ (2016-02-18)
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  • Blog | Anthony Beale & Associates | Page 2
    Beale 12 May 2014 Why Do Some Succeed and Others Don t in hospitality It turns out that some just know how they have a basic knowledge and systems that others don t What I Continue Reading Demystifying Purpose Vision Mission and Goals By Anthony Beale 11 February 2014 Brought to you from Anthony Beale My goal for this article is to demystify those aforementioned terms Those vital things that are requirements for businesses to enjoy sustainable Continue Reading Sunday Business Post By Anthony Beale 27 May 2013 Discretionary spending is still to be had but the reality is that many businesses are not giving potential customers good enough reasons for parting with their cash according to hospitality Continue Reading Testimonials By admin 3 April 2013 Useful information for when dealing with People Pat O Reilly O Reilly and Associates Very Well Presented and interesting material Vivien Rountree Bank of Ireland Insight on how to deal Continue Reading Excellent customer service Does it exist Can it be created By admin 2 April 2013 From the Desk of Anthony Beale Hospitality Industry Expert Business Strategist and Consultant In answering the above question in brief does it exist Of course it does Can it be Continue Reading Purchasing Comparisons What you really need to understand when making buying decisions By admin 2 April 2013 From the Desk of Anthony Beale Hospitality Industry Expert Business Strategist and Consultant There are some very simple things everything is when you know it that I had to learn Continue Reading Use your supply chain to your Advantage Systemising Purchasing By admin 2 April 2013 From the Desk of Anthony Beale Hospitality Industry Expert Business Strategist and Consultant Here is a practical step by step approach to purchasing It is direct and to the point Continue Reading

    Original URL path: http://www.anthonybeale.ie/category/blog/page/2/ (2016-02-18)
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  • Demystifying, Purpose – Vision- Mission and Goals. | Anthony Beale & Associates
    It saves week s months and even years in the implementation once the proper time has been allocated for its creation The Mission will usually be a significant general statement of how we will deliver the vision It might and probably will need to be broken down into easier to digest chunks These chunks are usually large achievements in and of themselves They are usually called goals and achieve specific outcomes along the way The goals tell us if we are moving in the right direction in line with our mission and getting towards achieving our vision or if we need to stop and reassess Goals come in all shapes and sizes and they can be annual goals biannual quarterly monthly weekly and even daily Depending on their size the may need to be broken down into objectives or mini goals This is where we can really see where we are going in a step by step fashion These mini goals or objectives help decide on which strategies we need to adopt to achieve them Strategies are where we start getting into the specifics of what is required to achieve the goals They can be and usually are medium to long term It is from here that we can create our plans of action Plans are where the rubber starts to hit the road It is where we get into the who will do what When will it be done It is the agreement of how results will be reported and by whom In other words how activities that produce results will be communicated to those that require that information From the plans we can now go about the business of assigning and agreeing the daily weekly activities and actions Nothing moves until we do action is required to get any worthwhile result We all know until we do something we can t get a result Actions are vital to the success of any endeavour Caution Actions without planning strategy objectives goals mission and vision can lead us away from where we really want to go Most people won t pay the price of creating a business or life they want It is considered easier to plod along and hope things improve The price might by money the price will defiantly be the time and the price will be stepping out of your comfort zone The price will be allowing mistakes to be made and then learning from those mistakes That is asking knowing what I now know what will I do different next time as to not repeat the same mistake For short KWINK Some of us are not willing to pay the price and that is fine There will of course at some stage be a price to pay Either way it is a choice The price should we choose not to act is that underlying feeling that we could and should be more It is a great sense of guilt and regret that will come in time Pay the price now and move from your comfort zone into a business and life you can be proud of Be happy with Feel you are creating something worthwhile for you your family your team and your community Either way be ok with your choice no one can choose for you I know this sounds like a lot of work and it is That s why most of us don t do it A small dose of reality for my readers quick fix doesn t work If it fixes quickly you can be sure it will break again quickly Think back about the year almost finished 2013 Are there things that happened more than once that you thought were resolved only to come back twice as bad If that has happened to you that is the result of quick fix It looks great at the beginning that some easy quick things can improve our business our lives and everything They can and do work but usually only in the short term and can t be built on sustainable Quick fix is not a foundation that can be built upon Have you ever gone on a crash diet for example Picture this you exercised like crazy Lost a few pounds After a while you realised it was not sustainable over the long term You probably found that after you ceased the unrealistic regime you put back on all the weight and more That my friend is a quick fix Perhaps you did it the sustainable way You decided on the body you wanted how you were realistically going to get and keep it You set goals to achieve knowledge and mastery You informed yourself on nutrition and exercise programs that could be built around yourself and your life You chose one that you were sure would work for you If this is you you are probably still enjoying the regime Enjoying the lifestyle changes the better health and energy This is why you take a long term view to get sustainable repeatable results 2014 will pass as will 2015 as did the years behind us If you work on yourself and your business with the right tools I know your best years are ahead of you should you choose to do the work I hope you have found value in the reading of this article and have a better understanding of the relationship between purpose and vision vision to Mission Mission to goals goals to objectives and so on right down to daily actions It is in the actions is where you find your success Well planned actions will always yield better results than no or low prepared actions Hoping for better results sadly will not make an impact Some actions will be hard and will push you out of your comfort zone But these actions once complete will give you a huge sense of achievement You will know they are bringing you towards your goals your mission and ultimately your

    Original URL path: http://www.anthonybeale.ie/demystifying-purpose-vision-mission-and-goals/ (2016-02-18)
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  • Sunday Business Post | Anthony Beale & Associates
    Diego California and did a course in finance for non financial managers in Dublin Coincidentally Anthony s first client was the Carlton Group with which he worked on managing procurement and stock control His key services include one to one mentoring coaching consultancy and business strategy across a range of sectors However the hospitality sector dominates The Monasterboice Inn Roseanne Grennan managing director of The Monasterboice Inn a well known steak house restaurant just off the M1 found that implementing the advice of Anthony Beale and Associates improved profitability We have been servicing customers on the Dublin Belfast road for over 200 years Roseanne said The business including public house grocery and petrol pumps has been in the family for generations The restaurant opened 54 years ago When you are in business this long it can be beneficial to hire a consultant to help you look at it with fresh eyes and see if there are ways to improve service cut costs and enable the business to run more efficiently and productively We hired Anthony for two years from November 2010 Initially we worked on procurement recipes and sales value for money menus cost cutting and customer service There were savings and improvements to be made in all these areas she said Coaching improves your focus on all these topics For us customer service is paramount If you get that right and keep your eye on the ball with procurement and costs you will achieve your goal of increased profits Roseanne said Anthony also gets you thinking of ways to attract new customers and make sure they keep coming back This increases turnover giving you a further opportunity to increase your profits Conlon s Foodhall Conlon s Foodhall in Dundalk which incorporates a coffee shop delicatessen and outside catering business implemented a range of changes after engaging Anthony Beale for one to one sessions over 18 months from June 2010 We had two hour meetings every Tuesday morning emailing Anthony the areas we wanted to cover the previous day said manager Chris Conlon Anthony comes in looks at what you are doing and makes suggestions Any decisions we made we took ourselves but Anthony always tells you what worked for him in the past and we valued his industry experience said Chris Keeping control of finance and catering were important areas We had worked on purchasing before but Anthony had different techniques that saved us thousands of euro and a lot of time The Conlons changed their outdoor menu to make it more user friendly on Anthony s recommendation Another big thing he helped us with was getting to grips in keeping up to date on figures Chris said Actions were identified at meetings and Anthony always ensured they were acted upon Anthony gave us a whole raft of advice that was beneficial not just in the business but also in our personal lives The Black Bull Inn Time management clarity of staff roles customer service and more structured purchasing

    Original URL path: http://www.anthonybeale.ie/sunday-business-post1/ (2016-02-18)
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  • admin | Anthony Beale & Associates
    The Team Contact Us Testimonials By admin 3 April 2013 Useful information for when dealing with People Pat O Reilly O Reilly and Associates Very Well Presented and interesting material Vivien Rountree Bank of Ireland Insight on how to deal Continue Reading Excellent customer service Does it exist Can it be created By admin 2 April 2013 From the Desk of Anthony Beale Hospitality Industry Expert Business Strategist and Consultant In answering the above question in brief does it exist Of course it does Can it be Continue Reading Purchasing Comparisons What you really need to understand when making buying decisions By admin 2 April 2013 From the Desk of Anthony Beale Hospitality Industry Expert Business Strategist and Consultant There are some very simple things everything is when you know it that I had to learn Continue Reading Use your supply chain to your Advantage Systemising Purchasing By admin 2 April 2013 From the Desk of Anthony Beale Hospitality Industry Expert Business Strategist and Consultant Here is a practical step by step approach to purchasing It is direct and to the point Continue Reading The 6 main reasons for Success and failure in the Food Service Industry By admin 2

    Original URL path: http://www.anthonybeale.ie/author/admin/ (2016-02-18)
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  • Excellent customer service: Does it exist? Can it be created? — Anthony Beale & Associates
    the order has been taken Serve the starters 3 Clear Starter ask do you need anything or a variation of the same question 4 While clearing can I get you anything before your main course arrives more Always use suggestive tone Serve main course 5 Ask do you have everything you need It is amazing how often waitresses waiters leave a table without checking if the guests have everything they need e g sauces etc 6 Mid main course are you enjoying your meal do you need anything else Clear main courseTake dessert order assumption made the dessert is 1 of the 3 courses 7 Would you like a tea or coffee 8 Can I interest you in nice liquor Serve dessert If required served tea coffee 9 If tea coffee served would you like another Amazingly some people actually like a second cup of course not all of them do 10 Do you need anything else Can I bring your bill This of course is the shortened version of the customer standards clients have created When teams are skilled enough in drink service we can add further opportunities Some questions to adopt could be can I recommend this goes well with that wine Would you like another can I top you up etc As promised earlier here are the 3 wins we spoke about earlier WIN for customers Their experience has been wonderful They had not to break their neck trying to get someone s attention to have a drink or enjoy their meal and have been pleasantly surprised that their needs were met and exceeded When their experience is good the return more to you and not your competitor Win for the business Obviously from this example more sales will be made customers will return and positive word of mouth is developed Not to forget increases in profit Win for the team Customers will return guaranteeing work hours and pay better service and larger customer bills equal larger tips Happier customers equal less complaints and hassle These outcomes s of course only happen when the service has been delivered in a sincere manner and on a consistent basis by all the team All businesses have opportunities to sell more through delivering better customer service Think about your last good experience anywhere with any business and think did I spend more than I was going too Did they treat me well and ask me what did I need Did they inform me of further things that would enhance what I bought You can always see and feel excellent service Which I am sure you will agree is poles apart from the bad service we see all too often To prove my point in the last sentence next time you hear anyone you know making a complaint about the poor service they received Ask these questions Were they positive about that company Will the return Will they see good things about it to other people they know You know the

    Original URL path: http://www.anthonybeale.ie/excellent-customer-service-does-it-exist-can-it-be-created/ (2016-02-18)
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  • Use your supply chain to your Advantage, Systemising Purchasing. | Anthony Beale & Associates
    to produce a volume report for you preferably in excel or some other useable format The volume report should contain at least these items 1 Product 2 Specifications 3 Brands 4 Volume of Units purchased 5 Unit Price 6 Total spent This course of action starts a number of ripples into effect 1 Your supplier will stand and take attention in many cases prices reductions are imminent and price increases are pushed back 2 You will have a document that will assist you to work out what are your most important purchases and which ones have the biggest effect on your profitability Adopt the 80 20 3 The information can now be used to 1 enter a tender process which makes it easier to have multiple suppliers vying for your business and you can ensure you have the best possible deal in place 4 Before engaging with suppliers follow my simple 6 step formula which I found very beneficial when I was the Stock Quality and Purchasing manager for one of Irelands leading hotel chains the formula is as follows RS S CT RB PTA MC Massive WIN for your company RS Reputable supplier you need to be sure that you are dealing with someone whom is trustworthy the majority of businesses are S Service i e they can get what you need when you need it in an efficient and friendly manner it amazes me how many delivery personal have lost companies large orders just by being rude to employees CT Credit Terms when changing suppliers it is imperative to get your current terms at least matched if not you will create a cash flow problem by paying 2 at the same time RB Reciprocal business is your supplier capable of giving you business and how formal can that process be if you have 2 suppliers what is their commitment to you PTA Price term agreement you won t have the time to watch costs every day so agree a timeframe for how long agreed pricing will hold in other words that There will be no increases during that period and of course should markets change and priciest go down the know on effect will be expected If all boxes have been ticked you can engage with a new supplier or keep with existing suppliers knowing you have the best deal you can get in place I have yet to see where this process does not yield more money to the bottom line MC Marketing Contribution this will only apply if you have a considerable volume of goods being purchased at least 200 000 When this is the case a contribution towards your marketing costs can be sought after all you will be working to promote your business to sell your suppliers products Once you have the volume information to hand it is now important to sort them into highest volume and value This will make sure you know what is most important to your business the 80 20

    Original URL path: http://www.anthonybeale.ie/use-your-supply-chain-to-your-advantage-systemising-purchasing/ (2016-02-18)
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